|
A Simple Service Statement
Everything centers around Superior Quality of Service to You
Our rules are simple:
Superior Everything
Paper -
High quality, Heavy weight 67 lb.
white or cream-colored Hammermill™ Cover Stock Paper. This is very thick
acid-free high-opacity paper with minimal show-through. It is typically 2 to 2.5 times as thick as the paper used in any of
your regular music books. The music looks fabulous on this
absolutely beautiful
and durable paper.
Printing -
We are now using upgraded, commercial duplex printers for our final
printing. The engravings look amazing!!! The music is printed large for easy reading and inserting notes for
those that work with professional teachers & coaches. The books are printed
taking page turns into full consideration, numbered & indexed
pages.
Covers -
Our book publication covers are printed using
heavy 90 or 110 lb. manuscript papers that are additionally laminated,
front and back, increasing the overall strength and longevity of the
books.
Binding -
The music is bound using Cerlox comb binding, which allows for immediate easy opening,
staying perfectly flat on your music stand, and easing any stress to the
book or the pages as normally associated with glued or sewn books.
These books are very easy to work with, a real pleasure to read and should
last forever.
Communication -
Email is always up. We pride ourselves on
excellent communications.
We get back to you in minutes or hours at
the most. You always know where your order stands with us.
Shipping -
Immediate or next business day at the
latest. (Whoever heard of waiting 7 to 14 days
before your music is even packaged and shipped???). I ordered a book
from an unnamed publisher once that took 3 months to get to me!!!
You gotta be kidding me... Media
Mail shipping/handling to the 50 US is our default shipping method. Priority Mail
Service is an additional cost, as is Air
Mail Post/Global Priority when sent to any International address.
Packing -
The Music is first inserted into a stiff shipping envelope, then a manila envelope, and then
finally it all goes into a Tyvek
water resistant Envelope with some cardboard for good measure.
Great care is taken with your music and its delivery to you.
Overkill? Why not? Besides, Richard would not tolerate anything
less. "Always make everyone happy. Always!"
Customer Service -
Richard
personally oversees the business side of our company. He is tough
and an absolute perfectionist. His only desire is that you are
comfortable and secure in your business with us and that you are ecstatic
when you sit down to play the music. We understand that buying on
the WEB can be scary. No worries here. We always do the right
thing and will go out of our way to make sure you are happy and feel
comfortable. Take a look at our
feedback via eBay
to see what others have to say about us and our
customer service.
♫
|
