RETURN POLICY FOR ALL GUITARS
 This refund/exchange policy is updated as of August 3, 2016

Every guitar has a 3 day return policy regarding Internet Transactions and Domestic shipping,
where the buyer must pay my shipping cost and the return cost (the exact method that I shipped to you).

Please note that International shipments cannot be returned under any circumstance.

The 3 day window applies to and starts when you “receive” the guitar.

There is also a modest $50.00 re-stocking fee for all returned guitars.
This is really a “what it took me to get it out the door and in to your hands” fee
Some Credit Cards (Amex specifically) charge a back door fee for refunds of up to 2%. That must also be taken into consideration ON TOP of and regarding the above fee.  I cannot refund that which is NOT refunded back to me.  If Amex keeps 2% from me, I have to charge it to you.  It’s a horrible practice by them, I’d rather not accept them, but my new card processor accepts them so I need to do the same.

Simple explanation – If you use American Express, and end up wanting a refund (for whatever reason), I will have to keep the fee that they charged me as it will not be refunded back to me.  I’m making this exceedingly clear for all of our benefit.  Use Amex with caution.  (I don’t use Amex anymore on a personal level.  Done with that noise).

Please note that you will need to have a confirmed address.  If your address is not confirmed, the guitar (or your order in general) will not be shipped.  This applies to International and Domestic buyers as well.  Take the time to confirm your billing information.

Options are to bank wire transfer funds to pay for the guitar in full.  This is your only option when buying Internationally.  Please contact me or please read my page regarding Purchase & Payment Options

FREE Shipping and an Explanation – As a courtesy to my customers and to make buying easier, I offer Free Shipping of just about any guitar on my site to the 50 US.  (International Shipping Costs are additional.  You should almost always contact me about shipping internationally).

  • Saying the above, my offer of Free Shipping to the 50 US and or shipping costs to International clients, only applies One Way to the Customer and is based on the deal being completed.  If you choose to return the goods to me for any reason, my cost of shipping will be deducted from your refund.
  • If I send you a label for shipping to return the goods back to me, again, for any reason, that cost will also be deducted from your refund.
  • Return Shipping Costs on all goods, damaged or otherwise are not covered.
  • Return Shipping Costs on consigned guitars are not covered.
  • Return shipping costs are always the buyer’s/customer’s/consignee’s/luthier’s responsibility.  This is a blanket statement.  I do not and will not pay RETURN Shipping Costs.
  • Return Shipping is defined as goods received by you that you wish to return to Savage Classical Guitar, for any reason, dissatisfaction, defect, damage or otherwise.
  • This Return Policy is non-negotiable as are the shipping AND re-stocking fees.
  • Sorry to be so blunt, but apparently, it is necessary to speak my mind clearly in this and all regards.  I’ve had some odd requests of late.  Allow me to leave it at that.

Charges will also be applicable regarding:

  • Any damage sustained, finish-wise or otherwise, if applicable.
    • Monies will be refunded, minus any applicable charges or discussed fees, after sufficient examination and evaluation of the returned instrument regarding the cost of repair.
      • Let me be exceedingly clear here.  Do not touch the body of the guitar…EVER!  There is absolutely ZERO reason to touch the body of a guitar with your hands, especially your Right Hand, you know, the one with the nails!  Go figure?
      • Your right hand should be holding the case open, until the guitar is clear of the case.
      • Your left hand should be used to grab the neck of the guitar, around the 7th fret, clear the case, sit, and put her on your lap.  I’ll repeat…there is NO reason for you to touch a guitar, any guitar, with your right hand.  EVER!!!
      • Use a sleeve on your right arm if your arms are bare.
      • Use a temporary golpe, such as a Kling-On, for the top.  Remove it when you are done.
      • Don’t wear a shirt with buttons, or at the very least, put the polishing cloth between you and the guitar.
      • Take care of the guitar.  Do not tap it, drum your fingers on it, do not rest your pinky on the top, nothing.  Don’t freakin’ touch the top.  Jeez…what does it take to make people understand proper technique and etiquette for that matter?
      • OK, how about a minimum of $500 to refresh the top that you damaged, more if you dig in to the top, a lot more.  No joke.  At a minimum, $500.  How”s your manners now, baby?
      • Take care of it, and I’ll take care of you.   Be exceedingly careful is what I’m telling you.  I know my guitars, every one of them intimately.  You are not fooling anyone, most certainly not me.  Do not take advantage of my good nature and my friendly demeanor.  It will cost you a good chunk of change, and I will charge it.
  • No worries, if you took care of the guitar and ship it properly, there are usually no issues whatsoever, facilitating a full refund.
  • My Bill of Sales acknowledge this Return Policy and by purchasing from me and my shop, you implicitly agree to all Warranty and Refund policies as issued right here on this page and my web site.

I’m very cool this way (and most other ways too  🙂  I have to use clear language in my pages, but let’s be frank, just because I offer Free Shipping to you, clearly it does not mean that it is free to me.  (Believe it or not, I actually had someone say that to me?)  I pay for it.  Quite a bit actually.  It’s expensive to ship large boxes across the country and around the world and as of January 2014, USPS and FedEx and UPS have all raised their prices, USPS the most.  It is over $125+ to ship cross country Express from NY to California now.

Don’t expect me to pay for it if you wish to return it.  I’m not in the habit of disappointing people, but in this regard, I will do so…disappoint you, that is…

Apologies, but I can’t afford to ship things that are not actually purchased.  Remember that there is a real person here who owns this business and pays for everything.  Thank you for your understanding.  You can imagine that my language had to change recently, simply because there exist very unreasonable people out there, people that I have had recent contact with and do not wish a repeat of unfortunate events.  Thus, the clearly defined language.  In other words, they were less than cool..

I am usually quite flexible on my “3 Day window” as well.  If you need the weekend, let me know.  Again, take exceedingly extra good care of the guitar.   Communicate with me and we’ll be good every step of the way.

Please NOTE that you cannot send a guitar back to me without written or verbal confirmation.  I need to authorize the return.

Do NOT take it upon yourself to send a guitar back to me.  

If you wonder why I have to say this, someone sent a guitar back to me a week later after receipt.  Another customer decided 2 weeks was okay and damaged the guitar.  The last straw was the guitar that was sent back to me a month later?  Seriously?  I will send it back to you, charge you for the hassle, ship it back to you unopened, charge you for it, and whatever other charges come my way.  Talk to me.  Make sure we are on the same page.  Again, I’m very cool, but don’t be a jerk about it.

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HOLDING A Guitar for you – I require a non-refundable deposit of 5% for any guitar you wish to be held.  I take the guitar off the site, thus no one else can touch it.  There is a cost involved in this.  There will be zero exceptions to this policy.

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Rainchecks – cannot be honored.  We deal in 1 of a kind instruments.  Sales that are run occassionally cannot be retrograded.

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Special Orders – Custom Orders – Held Guitars (Deposits) – Purchasing of guitars in general – Custom Orders that are returned will not be refunded until the guitar is sold in the open market.  Guitars that are HELD by me for you via Deposit – Guitars on LayAway Plans where you are paying it off monthly – Special orders from a luthier has the same policy.  You want a Cutaway with a pickup system?  You get it and don’t like it?  No problem on any and all of the above.  In general, if you have purchased a guitar on terms, deposits, layaway plans, custom orders, etc – The funds stay secure until the guitar is SOLD in the Open Market by me.  Only then will your refund be processed.  You will not receive a Refund right away on any of the above.  Please be very aware of this fact.  Your funds will be tied up until I can sell the guitar that you bought.

This does not apply to guitars that are bought and shipped to you immediately.  You are still responsible for all shipping charges and care of the instrument, as discussed earlier.

Occasionally, a guitar is purchased outright, but various legal and/or import/export issues may prevent the guitar from being delivered immediately.  If you wish to cancel the deal, same policy above applies.  The timeline does not matter.  These various legal issues can take months to resolve.  I have taken the guitar off of the market where it cannot be sold to anyone else.  There is a real cost involved in this.   Your funds, (minus any associated costs, legal, or otherwise, will be deducted from the purchase price…this equates to at least 5-10% of your purchase price), will be held until such time that the guitar in question is sold in the open market.  Every legitimate luthier on the planet has a similar policy regarding orders, legality issues or otherwise.  Mine is no different.  This is non-negotiable, so please be aware of these issues before purchasing.

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Purchases made thru my studio (in person) are not returnable.

Please allow me to repeat this very simple statement:

Purchases made thru my studio (in person) are not returnable.  Not for any reason.

International Purchasers – Shipments of guitars and or accessories/books can not be returned under any circumstance.  There are no refunds or credits regarding International shipments.  All International Sales are 100% Final.  There are zero exceptions to this policy.

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Exchange Policy (updated)

Clientele are encouraged to trade their guitars in back to me and Savage Classical Guitar.  I know the guitars, making it a simple task for me to re-list them.

14 day policy – no questions asked returns in exchange for an equal or higher priced guitar.  Damage to your guitar MUST be taken into consideration, new or used.  Remember that I know each guitar intimately, have written notes of such, etc.  Damages will be deducted from your purchase price and the balance can be applied to another guitar of equal or higher value.  Returns are at the sole discretion of Savage Classical Guitar and must happen within 14 days of original invoice date. Returns will be for store credit only unless other arrangements are made prior to purchase. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused without exception.

All in-shop sales are final as previously stated.

All International sales are final without exception.  The reason being that Customs issues make returns almost impossible.  Simple as that.

2 year policy – Guitars (new or used) may be exchanged with a 60% value applied toward a new or used guitar of equal or higher value.  Condition of the guitar is a consideration, so please bear this in mind.  The more issues with a guitar, the less she is worth, by approximately 10-15% per issue.

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Please do not purchase if you do not agree with the above terms.

I will always describe guitars to the best of my ability and
Attempt to photograph any issues.
You are always free and more than welcome to call me and
Discuss in detail anything about a guitar.

Please take advantage of this.

I can be reached at 631-335-5447 …. ask for Rich

You may also SKYPE me at: savage.classicalguitar

I have shown and discussed guitars many times over via Skype. It’s actually pretty cool!

I will help you in every way possible,
including sending additional photographs of anything you wish to see.

I will say this many times…
I prefer that you come to the studio to inspect, play and appreciate your new guitar.

Best and feel free to call me any time.  Rich